Privacy Policy

Guidon Support (“Guidon Support,” “we,” “us,” or “our”) is committed to protecting your privacy. This Privacy Policy explains how we collect, use, share, and safeguard your information when you visit our website, engage our services, or communicate with us, including via SMS/text messaging.

1. Information We Collect

a. Information You Provide Directly

• Name
• Email address
• Phone number
• Company name
• Billing and payment information
• Information submitted through contact forms, support requests, or service inquiries

b. Automatically Collected Information

• IP address
• Browser type
• Device information
• Pages visited and time spent on our website
• Referring URLs

This information is collected through cookies, analytics tools, and standard web technologies.

c. SMS Communication Data

If you opt in to receive SMS messages from us, we may collect your mobile phone number and message content and delivery metadata.

2. How We Use Personal Information

We use your personal information to:

• Provide and manage consulting and support services
• Respond to inquiries and support requests
• Send administrative or service-related communications
• Deliver SMS messages you have opted in to receive
• Process payments and invoices
• Improve our website, services, and customer experience
• Comply with legal, regulatory, or contractual obligations

3. How Personal Information Is Shared

We do not sell your personal information.

We may share your information only in the following limited circumstances:

• With trusted service providers who assist us in operating our business (e.g., payment processors, email or ticketing platforms), solely for business purposes and under confidentiality obligations
• When required by law, legal process, or governmental request
• To protect the rights, property, or safety of Guidon Support, our clients, or others

4. SMS Terms of Service

By opting into SMS from a web form or other medium, you are agreeing to receive SMS messages from GUIDON SUPPORT LLC. This includes SMS messages for conversations (external). Message frequency varies. Message and data rates may apply. See privacy policy at www.guidonsupport.com. Message HELP for help. Reply STOP to any message to opt out.

5. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Analyze website traffic
• Understand user behavior
• Improve site functionality

You may disable cookies through your browser settings, though some features of the site may not function properly.

6. Data Security

We implement reasonable administrative, technical, and physical safeguards to protect your personal information. However, no method of transmission over the internet or electronic storage is 100% secure.

7. Your Privacy Rights

Depending on your location, you may have the right to:

• Request access to your personal information
• Request correction or deletion of your data
• Withdraw consent for communications, including SMS

To exercise these rights, please contact us using the information below.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of those sites.

9. Updates to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.

10. Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact:

Guidon Support
Email: helpdesk@guidonsupport.com
Website: www.guidonsupport.com